Is AI training suitable for staff with no technical background?
Yes. Sessions use plain language and the team's own everyday tasks. There is no coding. If someone can write an email and open a spreadsheet, they can do this.
AI training for non-technical staff and executives
Most of the people Day Seven trains are not technical. Our AI training for non-technical staff and executives runs on plain language and everyday tasks: the report, the inbox, the meeting nobody writes up, the board paper. No coding, no theory about how models work beyond what you need to use them safely. Sessions are for UK teams of 10 or more, on-site or live online, in Microsoft 365 Copilot, ChatGPT, Claude or Gemini.
What is the best AI training for non-technical staff?
The best training for non-technical staff is short, practical and about their job, not about AI. A finance team learns to turn a month-end pack into a commentary and to ask questions of a spreadsheet. A customer service team learns to draft replies in the house tone and to summarise a long complaint thread. HR learns to write a job description from a hiring brief and to prepare a first-draft policy. Everyone learns the same three habits: give the tool the context, check what comes back, and never paste in what shouldn't leave the building.
That is different from an "AI awareness" session, which tells people what AI is and leaves them no better at Monday's work. Gov.uk's employer guide on AI upskilling makes the same point: practical, role-relevant, integrated into normal work.
What do executives need that's different?
Executives need two things. Personal fluency, so they can use the tools credibly and model the behaviour they're asking for. And the decisions only they can make: which tools are permitted, what the risk appetite is, where a person must sign off, how success will be measured.
Our leadership sessions cover both in a half or full day. Senior teams work on their own material (a board paper, a strategy summary, an investor update) and leave with a draft policy position and a short list of use cases for the wider rollout. Running this before the rest of the organisation is trained means the guardrails are set before people start experimenting. See AI for leadership and the 30/60/90-day adoption roadmap.
What does a session for non-technical teams cover?
| Block | What people do | What they leave with |
|---|---|---|
| Getting the tool to understand the job | Brief the assistant with role, audience and source material | A briefing pattern they reuse every time |
| Their own three tasks | Work through tasks agreed at scoping, in their own accounts | Saved prompts for each task |
| Checking and correcting | Spot errors, missing context and invented detail | A verification habit |
| What stays out | The organisation's data rules in plain English | A one-page guardrails note |
| Making it stick | Agree who does what next week; set up the shared prompt library | A team library and a named champion |
Who is this for?
Operations, finance, HR, marketing, sales, customer service, legal, procurement, project offices. Boards, executive teams and senior managers. Councils, universities, insurers, professional services firms, logistics and consumer businesses. Anyone whose job is words, numbers, meetings and decisions.
Which tool should a non-technical team learn?
The one your organisation has licensed. Copilot if you live in Outlook, Teams, Word and Excel. ChatGPT or Claude if you've bought team subscriptions for writing, analysis and research. Gemini if you're a Google Workspace business. We'll say plainly at scoping which is the better fit for the tasks you've listed. See the UK training overview.
Frequently asked questions
What should executives learn about AI?
How to use the tools themselves on their own work, and how to make the decisions only they can make: permitted tools, risk appetite, sign-off points and how success is measured. A half or full day covers both.
Do you train leadership teams separately from staff?
Usually, and usually first. Setting direction and guardrails before the wider team is trained avoids a lot of confusion later.
How long is a session for non-technical staff?
Half a day covers one tool and three or four tasks. A full day lets a team build something they'll keep using and set up a shared prompt library. Larger rollouts run as several cohorts.
Can you deliver on-site?
Yes, anywhere in the UK, for teams of 10 or more. Live online for teams spread across sites.
Will people be given a certificate?
We provide an attendance record if you need one. We don't sell certificates; the evidence that matters is whether the team is using the tool a month later.
What about people who are anxious about AI and their job?
Sessions are practical, not evangelical. People find their own tasks getting easier, which does more for confidence than any reassurance. We also run a short session, AI and your job, for teams that want to talk about it directly.
How much does it cost?
Price depends on group size and format. Tell us what your team needs and we'll come back within one working day.
Get a training proposal
Tell us which teams need training and what they work on. We'll get back to you within one working day.
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